Contact
How can we help?
Have a question about your order, shipping, returns, TRNK LOOP repeat delivery or a product on our store? We’re here to help.
Before you contact us
To help us respond faster, please include your order number if your question is about an existing order.
Order or shipping question?
Please include your order number and delivery address details. You can also check our Shipping Info.
Return or refund question?
For returns, exchanges or refund information, please review our Returns policy.
TRNK LOOP question?
For repeat delivery, subscription changes or eligible refill products, visit TRNK LOOP.
Product question?
Tell us which product you are looking at and what you need help with, such as sizing, refills, compatibility or everyday use.
Helpful links
These pages may answer your question faster.
Contact Pet Trunk FAQ
What should I include in my message?
If your question is about an order, please include your order number, the email used at checkout and a clear description of the issue.
Can I ask about product suitability?
Yes. Please include the product name and what you need help with, such as refills, size, compatibility, setup or everyday use.
Where can I find shipping information?
You can check our Shipping Info page for current delivery details.
Where can I find return information?
You can review our Returns policy for return and refund information.
How do I manage TRNK LOOP repeat delivery?
Please visit our TRNK LOOP page for repeat delivery information and subscription management details.